Zmanda has taken a leadership role in enhancing Amanda, while fully subscribing to the open source development methodology and by providing collaborative tools like Wiki and Forum. Zmanda engineering provided tremendous help in releasing Amanda 2.5, a major milestone for the Amanda project that provides significant enhancements in security and scalability.
Jean-Louis Martineau,
Current Amanda community lead developer and project gatekeeper.
Current Amanda community lead developer and project gatekeeper.
Comparison of Subscription Levels for Zmanda Network
Benefits to subscribers |
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Basic |
Standard |
Premium |
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Technical support. |
Phone Access | n/a | Yes | Yes |
| Web Based Case Management | Yes | Yes | Yes | |
| Availability | Business Hours |
Business Hours |
7 X 24 | |
| Initial response time | Next business day | Within 8 working hours | Within 3 hours* | |
| Number of cases per year | 3 | Unlimited | Unlimited | |
| Knowledgebase | Yes | Yes | Yes | |
| Number of authorized contacts | 1 only | Up to 5 | Up to 5 | |
| Account Management | Technical Support Case Reviews | n/a | n/a | Monthly |
| Technical Account Manager | n/a | n/a | Optional | |
| Professional Services and Training | Training | Optional | Optional | Optional |
| Implementation services | Optional | Optional | Optional | |
* For severity 1 issues only
